Service Coordinator Commercial Roofing
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Location: Atlanta, GA, United States
Date Posted:
Job ID: 871
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Description
Provide comprehensive support to all operating units by effectively communicating and responding to customer needs. Serve as a resource for all operating units, by providing information, answering questions and assisting local contacts with questions and concerns.
Job Functions:
- Plan, organize, and establish objectives and goals for projects assigned.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Understand the needs of the operating units to enable proactive consultation with local contacts.
- Maintain professionalism with a high level of integrity
- Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action
- Perform other related duties as assigned
Knowledge, Skills & Experience:
- High School Diploma or equivalent, college preferred
- Prior customer service experience working in a call center
- Quality Focus
- Problem Solving Ability with the ability to manage difficult customers
- Documentation Skills
- Superior Listening and Communications Skills
- Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
Empire Roofing, a Tecta America company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc
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