Position Summary
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers.
Job Functions
· Communicate and respond to customer needs timely and with a sense of urgency to resolve issues.
· Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs.
· Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed.
· Support a service culture where customer service and business development are a priority, including prompt handling of customer inquiries and issues.
Knowledge, Skills & Experience
· Prior customer service experience
· High School Diploma or equivalent
· Problem solving ability with the ability to manage difficult customers
· Proficiency with Microsoft Office
· Strong analytical abilities
· Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
· Bilingual English/Spanish is ideal