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Service Coordinator

Location: Milwaukee, WI, United States
Date Posted:
Job ID: 199

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Description

Position Summary   
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers. 
 Job Functions   
·        Communicate and respond to customer needs timely and with a sense of urgency to resolve issues. 
·        Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs.   
·        Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed.     
·        Support a service culture where customer service and business development are a priority, including prompt handling of customer inquiries and issues.
   
Knowledge, Skills & Experience
·        Prior customer service experience
·        High School Diploma or equivalent
·        Problem solving ability with the ability to manage difficult customers
·        Proficiency with Microsoft Office
·        Strong analytical abilities
·        Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
·        Bilingual English/Spanish is ideal
  Tecta America is an Equal Opportunity Employer.   
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